Which products are eligible for a return or exchange?

BATTERIES.  All batteries are not eligible for a refund.

HEADPHONES AND EARWEAR.  Headphones and ear wear (single earphone) have a 90-day replacement warranty for any major material defects not related to negligent use.

ASSISTIVE LISTENING PRODUCTS.  Assistive listening products are refundable if notified within 15 days of purchase. Items must be in “new, unaltered and unused condition”. Definition of a new, unaltered and unused condition is: Without showing signs of wear or damage in any way.  Refunds allowed within 30 total calendar days of the delivery date (after 30 days no returns are allowed); unless noted in that item’s particular product description.

NOTE:  Any products returned as defective or damaged will be tested and verified upon receiving the return package. Any products returned as defective or damaged, but when tested are in proper working condition will only receive a refund for the product price only, and return postage paid for by the seller will be deducted from the credit.

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