If any piece of rental equipment is malfunctioning, please immediately report this to POW Hearing by either EMAIL (at firstname.lastname@example.org). Please do NOT call the phone number provided, as TEXT messages are the only means of contact.
Any equipment failure, problem, damage or shortage which is not reported before the rented equipment is returned may be billed at the normal rate plus any damage or replacement charges, when and if applicable. It is our responsibility to ensure the equipment you rent is complete and in good working order when it leaves our premises. It is your responsibility to ensure it is used and handled correctly. POW Hearing is not responsible for the improper use, or insufficient knowledge, of its rental equipment. Instruction books are available for rental equipment upon request.
Please keep in mind that most problems can be solved by email, or via text message. In most cases, we have found return and replacement or sending service personnel to your site to be necessary only as a last resort. If we must make a service call and the problem is found to be caused by operator error, a service charge will be levied in addition to the regular rental fee.