Returns

RETURN POLICY

All batteries are not eligible for refund.

For all returns, approval must first be given, and a Return Merchandise Authorization (RMA) number assigned.

To receive a RMA#, contact us by email, within 15 days of delivery.  Returns are to be shipped back to our Toronto Office at the address provided with your approval Return Merchandise Authorization (RMA#).  Upon receiving the return package at our facility, we will send a courtesy email to you along with a timeframe for you to expect your credit to be applied.  Do not ship item back without a RMA#, as no credit can be applied without one.

YOUR TO DO 
Immediately upon receiving your RMA#, ship back to our facility all the items you received with your original purchase (example: accessories, manuals, cords) in your return package. Use the original packing box, or one comparable.  You have 30 days in total, from date item was received by you, to complete the return of package(s) to our facility.  Manufacturers will not accept items returned past 30 days.

POW TO DO
Upon receiving your return package, we will verify that it is in resell-able or new condition, and then apply a full or reduced credit based on the condition. Refunds are contingent upon inspection of item(s) once we receive it. A restocking fee will be applied for returned items that are not in resell-able condition (example: damaged original boxes, cables, instruction manuals,  etc.). Items returned to us after 30 days since first shipped to you, or without return authorization will NOT be refunded. Items that are received defective, or by shipping error will qualify for store credit or a cash refund.  POW will reimburse our customers all shipping costs, if POW is at fault. Customer is responsible for all shipping costs if seller is not at fault.

HEADPHONES AND EARWEAR
Headphones and earwear (single ear phone) have a 90 day replacement warranty for any major material defects not related to negligent use.

ASSITIVE LISTENING PRODUCTS
Assistive listening products are refundable if notified within 15 days of purchase. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is: Without showing signs of wear or damage in any way.  Refunds allowed within 30 total calendar days of the delivery date (after 30 days no returns are allowed); unless noted in that item’s particular product description.

NOTE:
Any products returned as defective or damaged will be tested and verified upon receiving the return package. Any products returned as defective or damaged, but when tested are in proper working condition will only receive a refund for the product price only, and return postage paid for by the seller will be deducted from the credit.

DAMAGE OR ERROR RELATED TO SHIPPING:
If an item is received damaged or was incorrectly shipped please contact POW immediately. You are responsible for inspecting your merchandise when it is delivered. If there is excessive damage or the shipment is incorrect, you should refuse the shipment and email us us immediately.

Occasionally, delivery drivers do not allow enough time for you to inspect the shipment, or the order is delivered while you are not there. If the driver does not allow you time to inspect your shipment, sign for it, noting “damaged” on the bill of lading.

It is your responsibility to fully inspect your merchandise within 15 days of receipt. If you find you have a problem with damage or an incorrect shipment, you must contact us during this period. We cannot be held responsible for damages or incorrect shipments if you wait beyond this period to inform us.  As long as you contact us during this period, any item that is damaged when it arrives will be promptly replaced by us at no additional cost to you.

For incorrect shipments which do not arrive as ordered, you must contact us within the 15 days of receipt period, in order for us to correct the error.  We will promptly correct your order, with applicable costs or refunds made, as long as you contact us during the 15 days receipt of goods period.

Important Note: Please keep the original cartons in which your order shipped until you are satisfied that your merchandise is correct and undamaged. Most manufacturers will not accept returns of merchandise not in the original packaging, and freight companies often ask to inspect the packaging if a shipment is reported as damaged.

RETURN EXCLUSIONS:
There are a few types of services we provide that have additional restrictions. Please make note of these special cases:

Access Services: Access Services and Access Hosting are available only when you speak with one of our sales consultants. They will always remind you if a service you are ordering has a non-refundable deposit; and will include that information on any quote they provide you.

Still have questions or need help? Don’t hesitate to email us at: info@POWhearing.com