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FAQ

Purchasing ALDs (Assistive Listening Devices) Products

Total Rental Charge could be applied to the future purchase of a new equal product at a regular price as per the item rented within 30 Days of the Rental period commencement date. This offer is not available for products that are currently on sale or part of a promotion.

While we could sell hundreds of individual assistive listening units, that’s not our ultimate goal.  Instead, we find unique products, assess your specific needs, then create custom systems from adopting different components to make them work well in your particular circumstances.  Thus, our clients’ needs determine the final system composition and cost.

We have used each assistive listening system we offer; and knows at which point greater support is needed to ensure successful use of the system by its operators and the listener who will benefit from using it.  Consequently, great attention is given to ensure every system component is the best fit for our client’s needs. Additionally, every client has their own unique staff operating environment and end-user preference.  We work with our clients to completely understand their situation, and to adopt a custom system that works for them.

Our products are sourced from all over Canada and North America, which makes their price points susceptible to United States currency fluctuations.   We want to ensure a reliable quote is given so that our clients feel confident that what is offered is what is delivered. To do this, we can maintain our quoted price for 30 days from the date of quote, or date of changes to quotes.

All of the products we sell carry their manufacturer’s standard warranty, and most of them are noted in the product specifications. These warranties range from 90 days to up to a lifetime warranty. If you don’t see a mention of the warranty but would like to know, please ask. We would be happy to explain the warranty and can send you a copy before you purchase.

To avoid higher than normal shipping and duties charges, and to create custom sound systems, MOST assistive listening system orders containing multiple parts and located in different warehouses will be consolidated in one location prior to shipping. Therefore, your assistive listening system may require from 7 to 21 business days for delivery.

We ship anywhere in Canada.

Please note: International deliveries from our product suppliers are generally subject to local import duties and taxes (VAT). POW Hearing will pay any local import duties and taxes on your behalf. All VAT or taxes have been included in our prices to you. From time-to-time, there may be an unexpected or additional import duty charged by our suppliers. POW Hearing will notify you via email should any additional charges apply. You will not be charged additional duties without prior authorization.

POW Hearing collects Ontario Canada HST for purchases made, or for orders shipped to an address within Canada.

A signature is required for all shipments upon receipt, unless otherwise prior arranged.

For all returns, approval must first be given, and a Return Merchandise Authorization (RMA) number assigned.

To receive an RMA#, contact us by email, within 15 days of delivery.  Returns are to be shipped back to our Toronto Office at the address provided with your approval Return Merchandise Authorization (RMA#).  Upon receiving the return package at our facility, we will send a courtesy email to you along with a timeframe for you to expect your credit to be applied.  Do not ship the item back without an RMA#, as no credit can be applied without one.

YOUR TO DO
Immediately upon receiving your RMA#, ship back to our facility all the items you received with your original purchase (example: accessories, manuals, cords) in your return package. Use the original packing box or one comparable.  You have 30 days in total, from date item was first delivered to you, to complete the return of package(s) to our facility. Manufacturers will not accept items returned past 30 days.

POW HEARING TO DO
Upon receiving your return package, we will verify that it is in re-sellable or new condition, and then apply a full or reduced credit based on the condition. Refunds are contingent upon inspection of item(s) once we receive it. A restocking fee will be applied for returned items that are not in re-sellable condition (example: damaged original boxes, cables, instruction manuals,  missing, etc.). Items returned to us after 30 days since first shipped to you, or without a return authorization will NOT be refunded.

Items that are received defective, or by shipping error will qualify for store credit or a cash refund. POW Hearing will reimburse our customers all shipping costs if POW Hearing is at fault. You are responsible for all shipping costs if POW Hearing is not at fault.

BATTERIES.  All batteries are not eligible for a refund.

HEADPHONES AND EARWEAR.  Headphones and ear wear (single earphone) have a 90-day replacement warranty for any major material defects not related to negligent use.

ASSISTIVE LISTENING PRODUCTS.  Assistive listening products are refundable if notified within 15 days of purchase. Items must be in “new, unaltered and unused condition”. Definition of a new, unaltered and unused condition is: Without showing signs of wear or damage in any way.  Refunds allowed within 30 total calendar days of the delivery date (after 30 days no returns are allowed); unless noted in that item’s particular product description.

NOTE:  Any products returned as defective or damaged will be tested and verified upon receiving the return package. Any products returned as defective or damaged, but when tested are in proper working condition will only receive a refund for the product price only, and return postage paid for by the seller will be deducted from the credit.

If an item is received damaged or was incorrectly shipped please contact POW immediately. You are responsible for inspecting your merchandise when it is delivered. If there is excessive damage or the shipment is incorrect, you should refuse the shipment and email us immediately.

Occasionally, delivery drivers do not allow enough time for you to inspect the shipment, or the order is delivered while you are not there. If the driver does not allow you time to inspect your shipment, sign for it, noting “damaged” on the bill of landing.

It is your responsibility to fully inspect your merchandise within 15 days of receipt. If you find you have a problem with damage or an incorrect shipment, you must contact us during this period. We cannot be held responsible for damages or incorrect shipments if you wait beyond this period to inform us.  As long as you contact us during this period, any item that is damaged when it arrives will be promptly replaced by us at no additional cost to you.

For incorrect shipments which do not arrive as ordered, you must contact us within the 15 days of receipt period, in order for us to correct the error.  We will promptly correct your order, with applicable costs or refunds made, as long as you contact us during the 15 days receipt of goods period.

Important Note: Please keep the original cartons in which your order shipped until you are satisfied that your merchandise is correct and undamaged. Most manufacturers will not accept returns of merchandise not in the original packaging, and freight companies often ask to inspect the packaging if a shipment is reported as damaged.

We assess. recommend, supply, and install custom assistive listening systems.  It all starts with a face-to-face meeting, where we view the listening space and determine the environment and conditions under which the system will be operated in.  Some of the types of system installations our customers ask for include:

  • Hearing loop systems at reception desks, in offices and presentation rooms, or theatres
  • FM system installs in worship centres
  • Entire sound systems, including microphones, which then feed the assistive listening system
  • Hybrid FM / Hearing loop systems, for listeners with or without loop-compatible hearing aids or cochlear implants
  • Live event assistive listening, temporary system installations
  • Permanent assistive listening systems with portable capabilities
  • Residential assistive listening systems for helping hear TVs

If you believe that a hearing loop system might be beneficial in your commercial environment, we can book an on-site assessment of the area it would be used in. If you are looking to loop a small area, like a reception or office desk, this type of assistive system can benefit listeners who have different hearing needs.

If your commercial venue seats 100 or more persons, a more detailed assessment may be required, prior to deciding the suitability of a hearing loop system.  In this case, a detailed hearing loop assessment would entail taking measurements of the electromagnetic interference levels in the listening space and determining the location of the hearing loop antenna components.  A detailed map and hearing loop design may be generated, showing the possible loop sound signal strength over the listening area. Should clients elect to undergo the detailed hearing loop assessment to decide on its feasibility, there will be a non-refundable fee of $350.  After the assessment is complete, should the client choose to proceed with a hearing loop system (only), the assessment fee will be deducted from the final system installation sale price.

We have installed temporary hearing loop systems, temporary hybrid FM/loop systems, TV loop systems, permanent Pro-audio-to-FM systems, and permanent Pro-audio-to-WiFi audio streaming systems.